Not satisfied with your Academia Premium subscription?
We offer a 30-day no-questions-asked refund guarantee for all payments through credit card, Paypal, and Google Play. We are not able to offer a refund guarantee through any payments purchased through an Apple iOS in-app subscription. We are also not able to process any refunds on payments which have formally disputed with a bank or payment processor.
Cancelling your Subscription
If you would like to cancel your subscription to Academia Premium, head to your account settings by clicking on your name, profile photo, or profile silhouette in the top right-hand or left-hand corner and selecting "Account settings." You can also head to your account settings by clicking here: www.academia.edu/settings
Then, click "Premium Subscription" on the left-hand sidebar.
To stop auto-renew, click "Cancel Auto-Renew". After unsubscribing, you will maintain your Academia Premium benefits for the remainder of your current subscription period and won't be charged again. This will not refund you.
We'll offer you the option to stay subscribed, if you haven't fully explored our Academia Premium features or are reconsidering your cancellation.
Scroll to the bottom to select "Continue to Cancel" if you wish to continue your subscription.
You will see this switch to a "cancelling" scroll wheel. Do not leave the page until your cancellation survey appears!
Please fill out a brief survey about why you no longer wish to be billed again.
Please be aware that cancelling auto-renew for your subscription does not mean that your subscription is entirely cancelled, that you will be refunded, or your benefits will come to an end.
What this means is that you will not be billed again, and your Academia Premium benefits will come to the end at the conclusion of your current subscription duration.
Once you've given a reason why you cancelled auto-renew, you'll see a new page that gives you a place to contact us. Simply click the "here" on click here to be taken to page where you can generate your refund request. If you don't see this "click here" box on your Premium Subscriptions settings page, click here to contact us.
You should receive an automatic response to the email address you placed in the email address box indicating your message has been received. If you do not receive this automatic response within 10 minutes, please submit another ticket! If you do not receive this automatic response, your refund request will not be valid.
Additionally, it is important to note deleting your account will not have a refund automatically processed to your account. You still need to contact us within 30 days.
Using our 30-day Money-Back Guarantee
We offer a 30-day money-back guarantee for all Academia Premium subscriptions. If you aren’t satisfied for any reason, please click here to contact us and select "Billing, Payment, & Subscription Assistance." If you know it, include the email address associated with your Academia account. For fastest processing, provide the following information:
If you paid with credit card: the last 4 digits and expiration date of the card which you paid with.
If you paid with Paypal: your Academia email address, or your Paypal email address.
- The date the payment was made.
- If you upgraded through our app and created an in-app subscription purchase, Apple is the only company who can process a refund for your subscription. This is a limitation imposed by us by Apple, so unfortunately we are not able to step around it. For in-app subscription refunds, start here.
If you aren't sure of either of these, please provide the email address where you received our "Welcome to Academia Premium" email.
Remember, all of our refunds must be processed within 30 days of sign up. After 30 days, we are unable to guarantee subscription refunds.
Still have questions about payments or Academia Premium? Let us know!