Help Center

Refunds, Cancellations, and our Money-Back Guarantee

Last Updated: Nov 20, 2017 11:48AM PST

Not satisfied with your Academia Premium subscription?

We offer a 30-day no-questions-asked refund guarantee.
 

Cancelling your Subscription

If you would like to cancel your subscription to Academia Premium, click the “Cancel Auto-Renew” button on your premium settings page.

You can access this page by hovering over your profile photo in the top right-hand corner, selecting “account settings," t
hen clicking “premium subscription” in the left-hand navigation bar that appears.

 

 
To stop auto-renew, click "Cancel Auto-Renew". After unsubscribing, you will maintain your Academia Premium benefits for the remainder of your current subscription period and won't be charged again.

 



Please be aware that cancelling your subscription does not automatically generate a refund.

 

Requesting a Refund

We offer a 30-day money-back guarantee for all Academia Premium subscriptions. If you aren’t satisfied for any reason, please email premium-support@academia.edu, from the email address associated with your Academia account. For fastest processing, provide the following information:

 

  • If you paid with credit card: the last 4 digits and expiration date of the card which you paid with.

  • If you paid with Paypal: your Academia email address, or your Paypal email address.


If you aren't sure of either of these, please provide the email address where you received our "Welcome to Academia Premium" email.


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support@academia.edu
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