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Email Already Taken

Last Updated: Sep 27, 2016 06:19PM PDT
How do I check to see if an email is already in use?

Step 1: If you do not remember creating an account, you can try entering your email address into the reset password field. (This quick guide will show you how.) The reset password form will email you a link to access the account settings for the account associated with that email (You may then want to delete this second account. This quick article explains more on the topic of merging accounts.) If the password reset link sends  you back to the login screen, you may have signed up with this email address by Connecting with Facebook or Connecting with Google+.

It is a common mistake to accidentally create an account by clicking "Connect with Google" or "Connect with Facebook" rather than "Log in with Google" or "Log in with Facebook". When you "Connect" with Google or Facebook, you create a new account with your Google or Facebook email address. 

Step 2: When you click "Log In with Facebook", you should log in directly to your account.

Warning! If you see a pop-up from Facebook, then you do not have a Facebook-connected account. 
If you click "Okay", you will creating an additional account, which will not help you get to the bottom of this mystery. Instead of clicking "Okay", just exit out of the box with the top right X.

Step 3: Try Step 2 again, this time by clicking "Log In with Google". Once again, if you are not automatically logged in, then you do not have a Google-connected account.

Step 4: If none of the steps above result in the discovery of an unknown second account, please submit a support request through our email form. Be sure to include the email addresses you tried to log in with in your message.


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